TÃtulo : |
Todo el poder al cliente |
Tipo de documento: |
texto impreso |
Autores: |
Karl Albrecht, Autor |
Editorial: |
Buenos Aires : Paidós |
Fecha de publicación: |
1992 |
Número de páginas: |
353 p. |
ISBN/ISSN/DL: |
978-84-493-0010-3 |
Idioma : |
Español (spa) |
Palabras clave: |
CLIENTE SERVICIOS NEGOCIOS EMPRESAS GESTION MEJORAS DEL SERVICIO |
Clasificación: |
650 |
Resumen: |
Más allá de cualquier tipo de retórica, más allá de los enfoques superficiales y simplones, el plan que Karl Albrecht expone en este libro sólo puede llevarse a cabo mediante un compromiso radical y total, de arriba abajo y de abajo arriba, de la empresa con el cliente. Un compromiso, en definitiva, que cambie la esencia misma de los valores, la cultura, la estructura gerencial y el estilo de la empresa. |
Todo el poder al cliente [texto impreso] / Karl Albrecht, Autor . - Buenos Aires : Paidós, 1992 . - 353 p. ISBN : 978-84-493-0010-3 Idioma : Español ( spa)
Palabras clave: |
CLIENTE SERVICIOS NEGOCIOS EMPRESAS GESTION MEJORAS DEL SERVICIO |
Clasificación: |
650 |
Resumen: |
Más allá de cualquier tipo de retórica, más allá de los enfoques superficiales y simplones, el plan que Karl Albrecht expone en este libro sólo puede llevarse a cabo mediante un compromiso radical y total, de arriba abajo y de abajo arriba, de la empresa con el cliente. Un compromiso, en definitiva, que cambie la esencia misma de los valores, la cultura, la estructura gerencial y el estilo de la empresa. |
| ![Todo el poder al cliente 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) 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